Refund policy

Returns & damaged orders

We want you to be happy with your order and take great care in ensuring each print arrives to you in perfect condition. 

Because each print is made to order specifically for you, it is not possible to return or exchange for simply change of mind (unless it has arrived to you damaged or an incorrect item has been sent.)  If you are about to make a purchase and are unsure about a print or have any questions, feel free to contact us.

What if my order arrives damaged or incorrect?

If your print or frame arrives damaged or incorrect, we will provide a replacement at no cost to you. Please contact us at hello@demasrusli.com within 5 days after receiving your order (including your order number, photos and description) and we will be able to assess and help find a resolution as soon as possible.